Case Study: The MADE Hotel eliminates fraud and front‑desk lines with Canary Technologies' Contactless Check‑In

How one of NYC’s Top Boutique Hotels Eliminated Fraud and Front-Desk Lines with Canary Technologies

Made Hotel, a 103‑key boutique property in NYC’s NoMad neighborhood, faced an urgent need to move to digital check‑in during COVID‑19 while also confronting a sharp rise in fraud and chargebacks (≈$30K in 2020, ~7–8× pre‑pandemic) and long front‑desk lines. General Manager Eric Freitas selected Canary Technologies’ Contactless Check‑In to modernize the guest experience and address these issues.

Canary Technologies integrated its Contactless Check‑In with the hotel’s OPERA PMS, sending SMS check‑in links that let guests complete the process in about 90 seconds. After requiring the Canary Technologies flow for all arrivals, Made Hotel eliminated front‑desk wait times, drove incremental revenue from upsells, and cut fraud and chargebacks from roughly $30K to nearly zero, freeing staff to focus on hospitality.

Made Hotel

Eric Freitas

General Manager