Case Study: Dream Inn Santa Cruz increases upsell revenue with Canary Technologies Digital Compendium

How Dream Inn Santa Cruz Drives Revenue and Keeps Guests Informed with Digital Compendium

Dream Inn Santa Cruz, a 165-room beachfront hotel in Santa Cruz, California, wanted to keep guests informed while finding new ways to drive revenue. Already using Canary Technologies’ Guest Management System, the hotel looked to expand its digital guest experience and improve upselling opportunities with Canary’s Digital Compendium.

Canary Technologies implemented Digital Compendium as a mobile-friendly hub for hotel information, menus, amenities, and upsell requests, accessible via QR codes throughout the property. The result was a 48% increase in total upsell requests in the first month, with guests readily ordering add-ons like early check-in, late checkout, and wine, helping Dream Inn Santa Cruz create an additional revenue stream and improve guest satisfaction.

Dream Inn Santa Cruz

Dan Smart

Director of Sales & Marketing