Case Study: Casa Faena Miami Beach achieves 55% more ancillary revenue with Canary Technologies

How Casa Faena Delights Guests and Drives 55% More Upsells with Canary

Casa Faena Miami Beach, a boutique 38-room property in the Accor portfolio, wanted to improve guest communication and streamline operations that were still relying on manual processes, spreadsheets, and pen-and-paper. The hotel initially looked for a guest messaging solution from Canary Technologies, but found it needed a broader guest management platform to deliver more seamless service and richer guest data.

Canary Technologies implemented a full suite of tools, including Mobile Check-In, Tablet Registration, AI Guest Messaging, Dynamic Upsells, Digital Tipping, and Smart Checkout. As a result, Casa Faena saw a 55% increase in ancillary revenue, 1-minute check-ins, a 5/5 average rating for the check-in process, better guest contact information, and improved guest satisfaction—while automating work that had once been manual.

Casa Faena Miami Beach

Gerrit Thesing

General Manager