Case Study: XV Beacon Hotel achieves PCI compliance and a better guest experience with Canary Technologies

How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

XV Beacon Hotel, a boutique luxury property in Boston and a Preferred Hotels & Resorts member, was struggling with insecure paper credit card authorization forms that were not PCI compliant and occasionally led to fraud and chargebacks. The hotel turned to Canary Technologies, using its Digital Authorizations solution to replace paper forms and later adopting Contactless Check-In to improve arrival safety and convenience.

With Canary Technologies, XV Beacon Hotel achieved full PCI compliance and eliminated chargebacks on cards processed through the platform over four years, while also improving the guest experience. Canary’s Contactless Check-In streamlined pre-arrival processing, helped create a more personalized front desk interaction, and supported operational efficiency by reducing fraud and chargebacks while enhancing satisfaction for both guests and staff.

XV Beacon Hotel

Matthew Chu

Director of Revenue and Reservations