Case Study: Copthorne Tara Hotel London boosts guest experience and revenue with Canary Technologies

How Canary Helps The Copthorne Tara Hotel London Improve the Guest Experience & Drive More Revenue

Copthorne Tara Hotel London, a large 833-key hotel in Kensington, needed a better way to manage heavy arrival volumes, shorten front-desk queues, capture guest contact details, and create a smoother guest experience. The hotel partnered with Canary Technologies and initially used its Contactless Check-In solution, along with Contactless Checkout and Dynamic Upsells.

With Canary Technologies, Copthorne Tara was able to prepare keys in advance for large group arrivals, reduce wait times at the front desk, and collect guest emails and phone numbers for marketing follow-up. Canary also helped drive significant ancillary revenue through self-service upsells, with the hotel reporting £10,000 in upsell requests in a single month, while Checkout helped prioritize room turns and monitor guest feedback for issues needing immediate attention.

Copthorne Tara Hotel London

Andrei Ticau

Rooms Division Manager