Case Study: INNESS Luxury Resort boosts staff tipping and guest satisfaction with Canary Digital Tipping

How Canary Digital Tipping Elevates the INNESS Resort Guest Experience

INNESS Luxury Resort, a countryside retreat in the Hudson Valley, wanted to ensure its staff could still receive gratuities as cash use declined among guests. The resort turned to Canary Technologies and its Digital Tipping product after finding that traditional cash tips were becoming less common and personal payment apps were not a reliable guest-friendly option.

Canary Technologies implemented a mobile-friendly digital tipping flow using QR codes placed around the property, including in rooms, vehicles, and the lobby, making it easy for guests to leave tips anytime they interacted with staff. The resort reported that drivers, housekeepers, and front desk agents saw a significant improvement in tips, and manager Carlos Gonzzatti said employees were receiving $5, $10, or $20 digital tips they likely would not have gotten otherwise.

INNESS Luxury Resort

Carlos Gonzzatti

Hotel Manager