Case Study: Best Western Plus Truckee-Tahoe boosts revenue and guest experience with Canary Technologies

How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary

Best Western Plus Truckee-Tahoe, a 99-room hotel in the Sierra Nevada, wanted to modernize the guest experience while reducing the risks and inefficiencies tied to paper-based processes. Working with Canary Technologies, the property looked to improve front-desk operations, fraud prevention, and guest-facing technology through its Guest Management Platform and Digital Authorizations.

Canary Technologies implemented Digital Authorizations, Mobile Check-in, Guest Messaging, and Dynamic Upsells to streamline operations and enhance the stay. The hotel reported an 84% reduction in monthly fraud and chargebacks, check-in times cut from 5-7 minutes to 2-3 minutes, and a significant increase in upsell revenue, helping Canary Technologies deliver both efficiency gains and new revenue opportunities.

Best Western Plus Truckee-Tahoe

Ben Schynoll

General Manager