Case Study: Best Western Coral Hills boosts revenue and Google reviews with Canary Technologies

How Best Western Coral Hills Increased Revenue and Drove 2x More Google Reviews with Canary

Best Western Coral Hills, part of the Wittwer Hospitality group in southern Utah, wanted a better way to modernize operations, capture revenue that was being missed during busy check-ins, and improve guest communication and review generation. They turned to Canary Technologies, using its Guest Management Platform and Digital Authorizations to start streamlining these pain points.

With Canary Technologies’ Dynamic Upsells, Guest Messaging, Smart Checkout, and Digital Authorizations, Coral Hills added about $3,000 in pet fee revenue, eliminated chargebacks, and doubled guest feedback to 2-3 new Google reviews per day. The hotel also improved staff efficiency by consolidating systems and saw stronger guest satisfaction, especially among younger travelers who preferred digital communication.

Best Western Coral Hills

Josh Wittwer

General Manager and Board Member