Case Study: Ali’i Resorts LLC Boosts Google Ratings with Canary Technologies

How Ali’i Resorts LLC Used Contactless Check-In & Checkout To Increase Their Average Star Rating From 3.5 to 4.6

Ali’i Resorts LLC, a short-term vacation rental company managing 185 condos across Maui, Hawaii, needed a safer, more efficient way to welcome guests after the COVID-19 shutdowns. The company wanted to reduce face-to-face interaction while still delivering a strong guest experience, and turned to Canary Technologies’ Contactless Check-In and Checkout tools to help solve that challenge.

Canary Technologies implemented a mobile-friendly contactless check-in and checkout process that let guests complete paperwork in advance and choose either a fully contactless arrival or an optional in-person walkthrough. With Canary’s checkout feedback flow, Ali’i Resorts could route low-star reviews internally and direct high-star guests to Google, helping raise its average Google rating from 3.5 to 4.6. The solution also improved guest satisfaction, streamlined operations, and required no new apps or hardware.

Ali’i Resorts LLC

Sam Chesick

Assistant Director of Operations