Case Study: Marriott SpringHill Suites Orlando boosts guest tipping, staff morale, and cleanliness with Canary Digital Tipping

How a Marriott SpringHill Suites Improved Guest Service, Increased Tips and Boosted Staff Morale with Canary Digital Tipping

Marriott SpringHill Suites Orlando Lake Buena Vista South, a 150-suite hotel near Orlando, Florida, wanted a better way to help guests show appreciation to staff as cash tips declined. General Manager Amber McCoy sought a trusted solution that would let guests reward associates more easily while supporting a more welcoming, family-friendly service culture.

Canary Technologies implemented Canary Digital Tipping for about 40 employees, using QR codes, text messages, and email-based tipping options across the property. The results included a 10-point increase in cleanliness scores, guest tipping rising from 1 in 10 guests to 3–4 in 10, and average tip amounts increasing from about $3–4 to roughly $10. Marriott SpringHill Suites also reported higher staff morale and improved retention, with Canary Technologies helping create a smoother guest experience and stronger team performance.

Marriott SpringHill Suites Orlando

Amber McCoy

General Manager