Case Study: Rosas y Xocolate boosts revenue and staff efficiency with Canary Technologies

How a Design Hotels Property — & Historic Hotels Worldwide Member — Increased Revenue & Efficiency

Rosas y Xocolate Boutique Hotel and Spa, a 17-room luxury property, faced the challenge of operating efficiently with a small staff while maintaining a high level of guest service. Their Sales & Reservations Manager, Christian F Ix-Caamal, sought a technology solution to reduce administrative burdens, specifically needing a contactless or mobile check-in process from a vendor like Canary Technologies.

Canary Technologies implemented its Contactless Check-In solution, followed by its Dynamic Upsells offering. This led to a 35% increase in staff efficiency by reducing front desk paperwork. Furthermore, the upsell tools generated thousands of dollars in new ancillary revenue from early check-ins, late checkouts, and other services without requiring any staff effort to sell, significantly boosting the hotel's revenue.

Rosas & Xocolate

Christian F Ix-Caamal

Sales & Reservations Manager