Case Study: Nomads Hotel and Canteen boosts revenue and guest satisfaction with Canary Technologies

How a Boutique Hotelier Operates an Entire Hotel from His Phone

Nomads Hotel and Canteen, a small boutique hotelier with only 7 rooms, faced the challenge of operating efficiently without the resources for a full-time front desk staff. The co-founder, Sean Rowland, needed a solution to save time, improve the guest experience, and securely handle the check-in process, including collecting credit card and ID information remotely.

Canary Technologies provided its contactless solutions, enabling a full self-service model for check-in, checkout, and guest messaging. This allowed the hotelier to operate remotely while also implementing paid upsells for services like early check-in. The results were significant: the hotel achieved a 4.9/5 star guest experience rating, generated nearly $1,000 in incremental upsell revenue in a single month, and the owner gained the freedom to manage the property from anywhere.

Nomads Hotel and Canteen

Sean Rowland

Co-Founder