Case Study: Hotel Zephyr reduces calls and boosts ancillary revenue with Canary Technologies AI Voice

Hotel Zephyr handles 800+ calls a month with Canary Technologies

Hotel Zephyr, a boutique hotel in San Francisco, faced operational challenges with long hold times, dropped calls from their previous phone system, and time-consuming administrative work like manual chargeback disputes. To enhance efficiency and the guest experience, the hotel turned to vendor Canary Technologies, adopting their AI Voice solution alongside other services like Digital Authorizations and Dynamic Upsells.

By implementing Canary's AI Voice, the solution immediately answered all calls, handling over 800 guest inquiries in a single month and saving nearly 40 hours of staff time. The AI also captured caller information to provide context for transferred calls. Furthermore, Canary's Digital Authorizations significantly reduced chargebacks and associated administrative work. Additionally, the use of Dynamic Upsells generated up to $130,000 in annual ancillary revenue, creating a more efficient and profitable operation for Hotel Zephyr.

Hotel Zephyr