Case Study: Best Western Plus West Edmonton boosts revenue and efficiency with Canary Technologies

Faster Check-Ins & $15K in Upsells — How Best Western Plus West Edmonton’s Drives Efficiency & Revenue with Canary

Best Western Plus West Edmonton, a 102-room hotel in Edmonton, Alberta, wanted to improve efficiency, sustainability, and guest satisfaction while finding a better way to increase upsell revenue. The hotel partnered with Canary Technologies and implemented its Guest Management System, including Mobile Check-In, Digital Authorizations, AI Guest Messaging, and Dynamic Upsells.

With Canary Technologies, the hotel reduced paper use, sped up front desk operations, and enabled faster guest communication through AI messaging. Most notably, Canary helped Best Western Plus West Edmonton generate over $15,000 in upsell revenue in less than a year, while also improving the check-in experience and unlocking new revenue streams like early check-ins, late check-outs, and attraction packages.

Best Western Plus West Edmonton

Kaitlyn Wood

Front Office Manager