Case Study: Dream Hollywood achieves improved guest satisfaction and increased revenue with Canary Technologies' Contactless Check‑In

Dream Hollywood Embraces Changing Guest Preferences and Implements Contactless Check-In

Dream Hollywood, a luxury 178‑room hotel in Hollywood, faced the challenge of improving guest satisfaction scores, streamlining operations, and driving ancillary revenue. General Manager Vaughn Davis chose Canary Technologies’ Contactless Check‑In to meet rising guest expectations for self‑service and to integrate with their OPERA property management system.

Canary Technologies implemented the Contactless Check‑In solution within days, sending guests check‑in links on the morning of arrival and offering customizable upsells and amenities during the process. Guests rated the check‑in experience 4.92/5, front‑desk staff spend less time on administrative tasks, and revenue from upsells helped the Canary solution pay for itself quickly, boosting both guest satisfaction and the property’s bottom line.

Dream Hollywood

Vaughn Davis

General Manager