Case Study: Plamondon Hospitality Partners Boosts Employee Engagement and Retention with Canary Technologies Digital Tipping

Digital Tipping Drives Employee Engagement and Retention for Plamondon Hospitality Partners

Plamondon Hospitality Partners, a family-owned hotel management company operating 16 hotels under brands like Marriott, Hilton, and IHG, wanted to strengthen its people-first culture and improve employee engagement and retention. To support that goal, the company added Canary Technologies’ Digital Tipping to its employee benefits package.

With Canary Technologies’ Digital Tipping, Plamondon saw employee engagement rise to 84%, well above the hospitality average of 70%, and one property improved from 77% to 87% while another reached 95%. The solution also helped cut turnover dramatically at one hotel, from 34% to 7%, and reduced open hourly roles across the portfolio from 83 to just 6, helping lower hiring and training costs.

Plamondon Hospitality Partners

Ginger Trautman

Talent Manager