Case Study: Crowne Plaza Perth reduces admin work by 40% with Canary Technologies

Crowne Plaza Upgrades to Canary for Better Guest Engagement and 40% Less Admin Work

Crowne Plaza Perth, a 189-room IHG property in Perth, wanted to improve guest communication but was bogged down by a manual messaging process. Before working with Canary Technologies, staff spent over an hour each day manually sending pre-arrival texts, and the hotel lacked an efficient way to keep guests informed and address issues proactively.

Canary Technologies implemented its Guest Messaging solution to automate pre-arrival, in-stay, and post-checkout communications, integrate with hotel systems, and streamline service ticket creation. The result was at least 40% less administrative work, faster response times, nearly double the Tripadvisor reviews, and improved review scores thanks to more time spent with guests.

Crowne Plaza Perth

Kai Kankal

Operations Manager