Case Study: Gila River Resorts & Casinos boosts revenue and guest experience with Canary Technologies

Canary Transformed the Guest Journey at Gila River Resorts & Casinos

Gila River Resorts & Casinos, home to two AAA Four Diamond resorts and four award-winning casinos, needed a better way to streamline hotel operations and improve the guest journey as expectations grew. They turned to Canary Technologies and its Guest Management solutions, including Mobile Check-In, Tablet Registration, Dynamic Upsells, Guest Messaging, Smart Checkout, plus Digital Authorizations and Digital Contracts.

With Canary Technologies, Gila River Resorts & Casinos unlocked smoother operations, secure payments, and stronger guest engagement. The property generated over $450,000 in upsell requests in the first year, saw a major spike in loyalty card signups, improved guest communication at scale, reduced lobby chaos and front-desk time, and gave housekeeping better visibility into checkout timing.

Gila River Resorts & Casinos

Matt Kahler

Revenue Manager