Case Study: Brøchner Hotels achieves 5x upsell revenue growth with Canary Technologies

Brøchner Hotels grows upsell revenue 5x with Canary

Brøchner Hotels, a collection of design-forward boutique hotels in Copenhagen, sought to modernize its operations with a trusted technology partner that could help manage high volumes of guest communication and offer personalized service. They turned to vendor Canary Technologies for its AI Guest Messaging and Dynamic Upsells solutions to meet this challenge.

By implementing Canary's platform, Brøchner Hotels automated guest messaging, handling nearly 4,000 texts monthly in over 100 languages. This freed staff to provide more personalized service. Furthermore, the use of Canary's Dynamic Upsells led to a fivefold (5x) growth in upsell revenue within six months by allowing guests to easily book room upgrades and add-ons on their own terms.

Brøchner Hotels