Case Study: The von Trapp Family Lodge and Resort reduces call volume and response times with Canary Technologies AI guest communication

AI Brings Modern Guest Communication to a Historic Resort

The von Trapp Family Lodge and Resort, a 96-room historic Vermont property owned by descendants of the Trapp Family Singers, wanted to modernize guest communication while maintaining a personal, high-touch experience. Facing staffing challenges, turnover, and heavy phone demand, the resort turned to Canary Technologies, using its AI Webchat and AI Guest Messaging to help answer guest questions more efficiently.

Canary Technologies implemented AI-powered guest communication tools that function as a virtual concierge, instantly handling website and in-stay inquiries while keeping responses natural and easy to manage. The results included a 30% reduction in call volume, average guest message response times falling from 9 minutes to under 30 seconds, and faster updates to the AI knowledge base, all while improving staff satisfaction and guest experience.

The von Trapp Family Lodge and Resort

Monica Daubenspeck

Revenue and Reservations Manager