Case Study: The Kendall Group achieves operational efficiency and stronger partner relationships with Canals

The Kendall Group Unlocks Operational Efficiency and Strengthens Partner Relationships

The Kendall Group, an employee-owned industrial distributor, faced operational inefficiencies with its legacy software for accounts payable and sales order entry. Limited by frequent manual rework and an inability to process diverse order formats, their existing tool was not scalable. They turned to the vendor Canals for a more intelligent automation solution.

By implementing Canals, The Kendall Group upgraded to an AI-powered system that automatically learns and adapts to various document formats, reducing manual data entry. This required minimal IT effort to deploy. The results were significant, including up to 50% time savings on order entry, the elimination of invoice rework, and improved employee morale. The solution from Canals strengthened partner relationships by allowing teams to focus on customer service and strategic work.

The Kendall Group

Dave Bledsoe

Executive Vice President of Operations