Case Study: Puget Sound Pipe & Supply slashes quote times with Canals

Puget Sound Pipe & Supply Slashes Quote Times and Unlocks Bandwidth for More Business

Puget Sound Pipe & Supply, a distributor of industrial piping solutions, faced significant challenges with its time-consuming, manual quoting process. Even experienced sales representatives could spend over an hour building large quotes, which created a backlog, left little time for customer follow-up, and made it difficult for new reps to ramp up. To address this, they implemented a solution from Canals to streamline their operations.

By using Canals, the company automated its quoting process. The AI-powered tool learned from the reps' behavior to quickly and accurately identify products from various customer inputs, including Excel files and photos. This resulted in time savings of up to 90%, with quotes that once took an hour being completed in minutes. The solution from Canals eliminated manual errors, freed up bandwidth for the team to pursue more business and handle increased volume, and allowed them to finally address long-postponed projects.

Puget Sound Pipe & Supply

Travis Bryant

Inside Sales Manager