Case Study: Regency Supply speeds quoting and improves productivity with Canals

Inside Regency Supply’s Shift to Faster, Smarter Quoting

Regency Supply, a family-owned national distributor of lighting and electrical solutions, faced a slow and entirely manual quoting process. Their sales reps were burdened with searching their Epicor Prophet 21 ERP to add items one-by-one, which consumed hours of their day. The challenge was to interpret unstructured customer requests and match them to products, a process that was slow and reliant on the reps' extensive product knowledge. They turned to the vendor, Canals, for a solution.

Canals implemented its intelligent quoting tool, which understands customer intent to automatically find and match the right products from a request. This solution drastically cut down manual data entry, allowing reps to build quotes with 100+ line items in minutes instead of hours. The implementation was completed in just two weeks with minimal IT support. The result was a massive boost in team productivity, quicker customer response times, and a sales force that could now focus on building customer relationships instead of administrative tasks.

Regency Supply

Isaac Regenstreif

Chief Operations Officer / Owner