Case Study: Wellpointe achieves 85% medication order automation with Camunda

Wellpointe automates 85% of medication orders with Camunda

Wellpointe, a U.S. healthcare services provider for older adults, needed to automate its complex medication order management to support growth. Off-the-shelf software could not handle the company's specific workflows, and manual processing was consuming excessive staff time, a problem that would worsen with scale. This challenge led them to partner with Camunda to implement its process orchestration and automation platform.

Using Camunda, Wellpointe built an event-driven, AI-integrated workflow that automatically processes medication orders from receipt to approval. The solution extracts data from PDFs using AI and sends personalized SMS updates to families. Camunda's platform enabled Wellpointe to automate 85% of medication orders, saving 15 minutes per order and freeing up significant operational resources for future scaling.

Wellpointe