Case Study: Visana Group improves workflow visibility and document processing with Camunda Optimize

Visana Group processes 32,000 documents a day with Camunda Optimize

The Visana Group, a Swiss health and accident insurer, sought to accelerate workflows and improve customer experience on its digital channels. Their existing system required significant IT resources for reporting and lacked efficient process visualization. To address this, they implemented the Camunda workflow automation platform along with Camunda Optimize for process monitoring and analysis.

Camunda’s solution, and particularly Camunda Optimize, provided real-time visualizations of workflow processes, identifying bottlenecks and enabling better capacity planning. This allowed Visana to reliably meet key service targets, such as issuing policies within 20 minutes and processing benefits within eight working days, while handling around 32,000 documents daily. The tools facilitated daily work, relieved specialist departments of less demanding tasks, and empowered employees to focus on higher-value activities.

Visana Group