Case Study: U.S. Department of Veterans Affairs speeds benefits claims processing with Camunda

U.S. Department of Veterans Affairs speeds benefits processing by over one third with Camunda

The U.S. Department of Veterans Affairs, specifically the Veterans Benefits Administration, faced a growing backlog of claims for pension, burial, and dependency benefits. Manual processes, complex rules, and competing demands for specialized staff were slowing down service to veterans. To address this, they partnered with Booz Allen Hamilton and implemented a process automation solution using the Camunda platform.

The solution utilized Camunda's BPMN and DMN standards for modeling workflows and business rules, enabling rapid development and alignment between teams. This approach, integrated with machine learning, automated the orchestration of legacy systems and manual steps. As a result, Camunda helped increase the automation rate by more than 65% and reduced average claim processing time by over one third, achieving time to value in less than four months and allowing some claims to be processed the same day they were received.

U.S. Department of Veterans Affairs