Case Study: UKRSIBBANK achieves streamlined loan origination and faster approvals with Camunda

UKRSIBBANK’s seamless implementation journey with Camunda, and loan origination transformation

UKRSIBBANK, a subsidiary of BNP Paribas, faced a fragmented, manual loan origination process that forced credit analysts to work across multiple platforms, perform repeated data entry, and rely on email for interdepartmental requests—causing delays, errors, and customer dissatisfaction. To address these challenges, UKRSIBBANK partnered with Camunda in 2021 and adopted the Camunda Platform to modernize and standardize its credit workflows.

Camunda, implemented alongside Integrity Vision, delivered a unified orchestration layer and real-time dashboards that eliminated manual handoffs, standardized decisioning, and increased transparency for managers and staff. By 2024 the bank began migrating to Camunda 8 and reported measurable gains: loan origination for SMEs shrank from as much as 28 days to as little as 12 days (with a target of five days), higher client satisfaction and employee motivation, and improved KPI-driven continuous improvement.

UkrSibbank

Anna Ivanova

Tribe Lead