Case Study: The Norfolk and Dedham Group® Insurance achieves faster claims processing and lower costs with Camunda

Transforming Legacy Workflows at The Norfolk & Dedham Group® Insurance with Camunda Process Orchestration and Automation

The Norfolk and Dedham Group® Insurance, a 200-year-old insurance provider, needed to modernize its outdated legacy claims workflow system, which was tightly coupled, heavily manual, and lacked a clear upgrade path. To address these challenges and prepare for future growth, the company turned to Camunda, using Camunda Platform, Camunda 7, Camunda 8, and Optimize to support process orchestration and automation.

Camunda implemented a flexible, API-driven, microservices-based solution that integrated with the company’s Oracle database and on-prem infrastructure while enabling customized components and better analytics. With Camunda, The Norfolk and Dedham Group® Insurance reduced claims processing time by 35%, lowered cost per claim by 30%, and cut production change deployment time from a week to an hour, while also improving scalability, customer satisfaction, and data-driven decision-making.

The Norfolk and Dedham Group® Insurance

Shashi Ayachitam

IT Director