Case Study: likeMagic achieves a 95% self-check-in/out rate and a 6-month platform launch with Camunda

The Power of Process Orchestration: How SV Group launched an industry-disrupting platform in 6 months with Camunda

likeMagic, developed by SV Group, set out to launch the Stay KooooK brand and a white‑label SaaS hospitality platform that would let guests book, self‑check‑in/out, unlock rooms with digital keys, and request services — all while drastically reducing staffing needs. To orchestrate the many cloud microservices and ensure reliable, observable processes, SV Group turned to Camunda, using the fully managed Camunda Enterprise edition (and Camunda Optimize) for end‑to‑end process monitoring and orchestration.

Camunda implemented real‑time, event‑driven orchestration and 24/7 process monitoring so likeMagic could integrate best‑of‑breed services and detect failures before guests were impacted. The impact: a 95% self‑check‑in/out rate, a 9.0 guest happiness score, employees handling 70–80% of tasks in one solution, growth from ~2,000–2,500 to ~7,000 monthly process instances, and expansion from 2 to 30 customers — results the team credits to Camunda’s platform.

likeMagic

Markus Feller

Chief Executive Officer