Case Study: The Norfolk & Dedham Group® Insurance achieves faster claims processing with Camunda

The Norfolk & Dedham Group® Insurance cuts claims processing time by 35% with Camunda

The Norfolk & Dedham Group® Insurance, a company with a 200-year history, faced significant challenges due to its outdated and tightly-coupled legacy workflow system. The obsolete tool, implemented in 2004, posed security risks, required extensive manual intervention, and hindered the company's ability to scale and modernize its claims, underwriting, and customer support processes. To address these constraints and future-proof its operations, the company selected the Camunda Platform for process orchestration and automation.

By implementing Camunda, the vendor, the company adopted a modern, API-driven microservices architecture that enabled seamless integration and the development of customized components. The solution delivered immediate and substantial results, including a 35% reduction in claims processing time and a 30% decrease in cost per claim. Camunda's scalability supported business expansion, and its analytics capabilities enabled data-driven decision-making and strategic resource allocation, significantly enhancing overall efficiency and customer satisfaction.

The Norfolk & Dedham Group® Insurance