Case Study: T-Systems Austria achieves faster, more efficient IT automation with Camunda

T-Systems Austria saves 24,065 hours with Camunda

T-Systems Austria, a part of a leading German IT service provider, faced significant operational challenges due to manual and unstructured IT processes in its data center. Manual handling of tasks like virtual machine provisioning and patching led to high costs, long throughput times, and a high risk of human error. To overcome this, the company turned to an automation platform powered by Camunda.

The solution implemented was myProcess, a platform leveraging the Camunda workflow engine. This provided an end-to-end ordering portal with over 30 automated use cases. The results were substantial, including a savings of over 24,065 hours of manual work in 2023 and a reduction in VM provisioning time from weeks to under two hours. Camunda's solution also improved process transparency, data quality, and customer satisfaction.

T-Systems Austria