Case Study: SV Group launches a digital hospitality platform in 6 months with Camunda

SV Group launches digital hospitality platform in 6 months with Camunda

SV Group, a leading hospitality company, faced the challenge of launching a disruptive digital platform to revolutionize the guest and employee experience. They needed to orchestrate a complex ecosystem of cloud microservices to ensure seamless processes for booking, check-in, service requests, and check-out. To achieve this ambitious vision for their likeMagic platform and Stay KooooK property, they turned to Camunda for process orchestration and monitoring.

Using the managed Camunda Enterprise platform, SV Group gained end-to-end process control and monitoring, enabling the rapid integration of best-in-class services. The solution delivered outstanding results, including a 95% mobile self-check-in/out rate and a 9.0 guest happiness score. Camunda provided the reliable orchestration that allowed likeMagic to scale quickly, growing from 2 to over 30 customers in the region while significantly increasing monthly process instances.

SV Group