Case Study: SDC achieves increased stability and faster customer onboarding with Camunda

SDC Transforms Enhanced Self-Service Automation with Camunda

SDC, a full-service IT center building banking solutions for the Nordic market, struggled with its Self-Service Automation (SSA) digital onboarding and AML processes because a custom BPMN engine was unstable, incomplete, and costly to maintain. To overcome bottlenecks, low uptime, and siloed development, SDC engaged Camunda and adopted the Camunda Platform (with Optimize) to standardize BPMN-based process orchestration and improve visibility across business and IT.

SDC migrated to Camunda’s platform using a standalone remote process engine, gaining full BPMN support, improved monitoring, error handling, language independence, and hands-on support from Camunda. The switch delivered measurable impact: increased stability and uptime, faster time-to-value and onboarding, reduced development and maintenance costs, daily use of Camunda tooling across teams, and deployment in 15+ production components running over 2 million process instances by the end of 2023.

SDC

Piotr Oktaba

Self Service Process Lead