Case Study: Provinzial Holding AG achieves faster, more efficient document processing with Camunda

Provinzial Holding AG reaches 95% document recognition accuracy with Camunda

Provinzial Holding AG, an insurance company, faced a challenge with its inefficient, "black box" style document intake system. This system made it difficult to connect document processing to their workflows, requiring long quarterly cycles for any changes, which frustrated business users, hampered developer efficiency, and negatively impacted customer satisfaction. To address this, they turned to vendor Camunda and its Camunda Platform for process orchestration.

The solution implemented by Camunda involved orchestrating intelligent document processing (IDP) technology into their business processes. This provided a 95% accuracy rate for document classification and significantly reduced manual effort. The results included increased developer efficiency and speed, an enhanced business employee experience, and the ability to process 720,000 documents per month, all of which contributed to creating better, more seamless customer experiences.

Provinzial Holding AG