Case Study: Capital One achieves near-zero errors and modernized case management with Camunda

Process Automation Reimagined at Capital One

Capital One, a leading U.S. consumer bank, faced a manual, error-prone back-office process for legal document handling driven by complex state- and jurisdiction-specific decisions. To modernize case management and reduce operational friction, Capital One turned to Camunda, implementing Camunda’s BPMN and DMN engine to drive automation and decision logic.

Using Camunda, Capital One automated a major share of its legal-document processing and modernized its case management stack, which reduced errors to near zero and sped up customer-facing responses. The Camunda-based solution also helped Capital One lower operational costs and replace legacy vendor products with a more flexible, automated platform.

Capital One

Richard Fairbank

Chairman and Chief Executive Officer