Case Study: NORD/LB drives digital transformation and operational efficiency with Camunda

NORD/LB cuts processing times with Camunda and speeds delivery across banking workflows

NORD/LB, one of Germany's prominent commercial banks, embarked on a digital transformation journey to enhance operational efficiency and customer experience. To drive this initiative, the bank partnered with the process orchestration vendor Camunda, implementing its Camunda Platform and establishing a dedicated Workflow Automation Center of Excellence (CoE) in 2020.

The solution, built around Camunda, involved scaling the CoE using strategic frameworks, centralized standards, and reusable components. This enabled NORD/LB to automate and orchestrate processes across multiple domains. The results included improved operational efficiency with faster processing times and lower costs, enhanced customer satisfaction, accelerated time-to-market for new solutions, and better regulatory compliance. NORD/LB plans to further its capabilities by embracing hyperautomation and migrating to Camunda 8.

NORD/LB