Case Study: NORD/LB achieves AI-enabled process orchestration and mail routing automation with Camunda

NORD/LB automates 75% of physical mail delivery with Camunda

norddeutsche landesbank (nord/lb), a major publicly owned wholesale bank, faced the challenge of developing a centralized and compliant approach to orchestrating and automating its AI-augmented processes. To address this, the bank turned to Camunda and its agentic orchestration capabilities to integrate AI across the enterprise securely.

Using Camunda's platform, nord/lb implemented a solution that automated 75% of its physical mail delivery. For the remaining 25% of complex, undeliverable mail, Camunda's agentic orchestration uses an AI agent to analyze content and make routing recommendations. This solution from Camunda has enhanced service quality, reduced errors, and provided the bank with the agility to orchestrate AI-infused processes at an enterprise scale.

Norddeutsche Landesbank (nord/lb)