Case Study: Mauritius Commercial Bank achieves 64% faster onboarding with Camunda

Mauritius Commercial Bank cuts onboarding time 64% with Camunda

Mauritius Commercial Bank (MCB), the oldest and largest bank in Mauritius, faced challenges from disconnected legacy systems and highly manual processes. These inefficiencies particularly slowed and complicated customer onboarding and Know Your Customer (KYC) verification, creating a poor customer experience and compliance difficulties. To modernize its operations, MCB turned to Camunda, using Camunda Platform for process orchestration and automation.

Camunda's solution enabled MCB to build a composable, automated workflow integrating intelligent document processing (IDP), AI/ML models for document classification, and RPA. This streamlined the entire onboarding journey. The implementation achieved a 64% reduction in onboarding time, cutting it from 70 to 25 minutes, while also improving accuracy, compliance, and operational transparency for MCB.

Mauritius Commercial Bank