Case Study: Mauritius Commercial Bank achieves 64% faster onboarding with Camunda

Mauritius Commercial Bank accelerates onboarding, streamlines compliance, and lays a foundation for AI-driven transformation with Camunda

Mauritius Commercial Bank (MCB), the oldest and largest banking institution in Mauritius, was struggling with disconnected legacy systems, manual workflows, and limited visibility in its customer onboarding and KYC processes. These inefficiencies made onboarding slow, error-prone, and difficult to trace for compliance. MCB turned to Camunda Platform to modernize and orchestrate its end-to-end processes.

With Camunda, MCB built a composable automation architecture using BPMN, intelligent document processing, AI/ML, and RPA to classify documents, route exceptions to human review, and integrate with enterprise systems and third-party services. The results were significant: onboarding time dropped from 70 minutes to 25 minutes, a 64% reduction, while improving accuracy, auditability, compliance, and employee productivity. Camunda also gave MCB a scalable foundation for future automation and AI-driven transformation.

Mauritius Commercial Bank

Yuvraj Keenoo

Technical Lead