Case Study: bunq achieves faster phishing takedowns and improved customer safety with Camunda

Leveraging Camunda for a Safer Digital Banking Experience

bunq, the second largest neobank in Europe with over 12 million users, faced a growing challenge: rapidly detecting and taking down phishing sites that impersonate the bank. The existing takedown workflow was manual, slow, and involved multiple teams, so bunq turned to Camunda—using Camunda Platform and Zeebe—to build a unified process orchestration and automation solution.

Camunda orchestrated third‑party detection and takedown tools, automated alerts, verifications and communications, and integrated with legacy systems via a phased rollout, enabling bunq to cut takedown times to mere hours and substantially increase the volume of requests—taking down multiple fraudulent cases each month and proactively stopping sites before they go live. The Camunda solution reduced manual effort and errors, improved regulatory compliance, lowered costs, and empowered nontechnical teams to create processes, boosting bunq’s customer safety, response speed, and brand protection.

bunq