Case Study: Jyske Bank improves customer satisfaction with Camunda process orchestration

Jyske Bank boosts customer satisfaction and cuts manual task time by 80% with Camunda

Jyske Bank, one of Denmark's largest banks, faced a challenge in modernizing its manual and time-consuming Know Your Customer (KYC) process. The existing procedure was tedious for both customers and employees, difficult to scale, and required strict compliance with international regulations. To address this, the bank turned to process orchestration powered by Camunda, utilizing Camunda and Camunda Optimize.

By implementing Camunda as its process orchestration engine, Jyske Bank automated and orchestrated the complex, multi-step KYC workflow. This included self-service channels for customers, automated verification, and efficient routing of tasks to employees. The solution provided full transparency and control. As a result, Camunda helped the bank increase customer satisfaction, ensure regulatory compliance, and reduce the manual task time for employees by an estimated 80%.

Jyske Bank