Case Study: Halkbank Turkey achieves faster, more accurate money transfers with Camunda

How Halkbank revolutionized its money transfer process through Camunda-powered intelligent process orchestration

Halkbank Turkey, the country’s fourth-largest bank, needed a way to streamline a high-volume, highly regulated money transfer process that required multiple APIs, approvals, and manual intervention—especially during peak periods when most of its 50,000 daily transactions arrived. The bank turned to Camunda for intelligent process orchestration and automation to improve speed, accuracy, compliance, and customer experience.

Using Camunda as the core orchestration platform, Halkbank built a centralized, AI-enabled workflow with OCR, decision support, real-time dashboards, and workforce management. The result was a 600% improvement in process time, with fully processed transfers dropping from 54 seconds to 9 seconds, error rates falling by 50%, and 60% of transactions completed without human correction. Camunda also helped Halkbank reallocate 32 full-time employees to more strategic roles and save an estimated 730 hours per year.

Halkbank Turkey

Gülefşan Yıldırım Başaran

IT Manager