Case Study: Helsana achieves fast, flexible process automation in 48 hours with Camunda

Helsana deploys Camunda in 48 hours and enables 15,000 self-service applications in 3 months

Helsana, Switzerland's largest healthcare insurer, faced challenges due to legacy, paper-based processes that prevented easy online customer purchases. Resistance existed from stakeholders with past negative experiences with monolithic process engines. Seeking a flexible solution, Helsana turned to Camunda for process automation.

Using Camunda, a team implemented a proof of concept for a customer self-service sign-off in just 2.5 days, replacing old code with a BPMN process. They also built a monitoring cockpit integrated with company email. Camunda's solution worked immediately, and within the first three months of going live, it processed 15,000 applications through the new self-service system.

Helsana