Case Study: Provinzial Insurance Dusseldorf boosts efficiency and customer experience with Camunda

Harnessing speed and efficiency gains with Camunda-orchestrated intelligent document processing

Provinzial Insurance Düsseldorf worked with Camunda to modernize its document intake and claims-processing workflows. The team struggled with a “black box” document system that was hard to change, forced business users to wait for quarterly release cycles, and slowed both developer productivity and customer service. They needed a faster, more transparent way to connect document intake and information extraction to existing workflow management.

Using Camunda Platform, Provinzial orchestrated BPMN/DMN-based workflows with intelligent document processing and AI to classify, route, and validate documents in real time. Camunda helped the insurer improve collaboration between IT and business users, increase developer efficiency, and boost employee effectiveness. The solution now supports 12 business processes, processes 720,000 documents and 3.5 million pages per month, and achieves a 95% accuracy rate in identifying document intent, type, and key organizational criteria.

Provinzial Insurance Dusseldorf

Marcus Hunger

Software Developer