Case Study: HAPEV unifies pension workflow automation and compliance with Camunda

Hamburger Pensionsverwaltung eG manages 1.4M pension obligations with Camunda

Hamburger Pensionsverwaltung eG (hapev), a social-profit cooperative managing over 1.4 million pension obligations, faced significant challenges in unifying its pension workflow automation and compliance. Their process knowledge, execution, and documentation were siloed, making audits difficult and preventing the onboarding of new benefit systems. They needed a single platform to bring these elements together without sacrificing regulatory rigor or flexibility.

Using the Camunda platform as the orchestration layer for their new MARINA administration system, hapev implemented executable BPMN models, making process documentation and execution the same thing. Camunda enabled approximately 160 orchestrated processes in production, providing full audit trails and real-time case visibility. This resulted in nearly triple the case volume with minimal headcount increase, smooth ISO certifications, and the ability to rapidly onboard new benefit systems.

Hamburger Pensionsverwaltung eG (hapev)