Case Study: SV Informatik GmbH achieves faster claims processing and improved customer experience with Camunda

Greater operational efficiency and improved end-customer experience for insurers

SV Informatik GmbH, a systems supplier for property and life insurers, needed to reduce time-consuming manual work, speed up customer response times and improve collaboration between business and IT—particularly to cope with surge events like storms. To meet these needs they selected Camunda (using Camunda, Camunda Optimize and Camunda Cockpit) as their BPMN 2.0 modeling and automation platform and formed an autonomous SQUAD to drive “from the idea to the automated process.”

Using Camunda, the team automated end-to-end processes and added real-time monitoring and iterative optimization. The results included 12% of storm claims being auto-entered via the website during the 2021 floods, 80% of web-created claims routed without handler intervention, and 75% fewer administrator checks for certain orders—delivering faster processing, lower operational cost and improved customer experience via Camunda’s platform and Optimize/Cockpit monitoring.

SV Informatik GmbH

Heiko Schauß

Solution Designer BPM