Case Study: freenet Group automates key sales processes with Camunda

Freenet Group deploys 73 processes with Camunda

The Freenet Group, a major German telecommunications provider, faced a challenge in maintaining its highly customized and costly sales process automation software. To achieve a more efficient and cost-saving model, they partnered with Camunda and its consulting service provider, OPITZ CONSULTING, to implement a new architecture using the Camunda process engine and Camunda Cockpit.

The solution involved modeling over 30 BPMN processes to orchestrate internal and external systems, which were executed by the Camunda engine. This resulted in high automation, transparency, and business-IT alignment. The measurable impact for Freenet Group was significant, with 73 processes deployed handling an average of 27,600 process instances daily. Camunda provided critical maintenance benefits, allowing errors to be identified and resolved quickly.

Freenet Group