Case Study: Finnova achieves greater efficiency and compliance with Camunda agentic orchestration

Finnova boosts operational efficiency by 50% with Camunda

Finnova, a Swiss provider of core banking solutions, faced a challenge where its customer relationship managers were spending excessive time on administrative tasks and information searches, leaving little opportunity for personalized customer engagement. To invert this dynamic and place customer needs at the forefront, Finnova turned to vendor Camunda and its Camunda Platform to help orchestrate and automate its processes.

The solution implemented by Camunda served as a central orchestration platform for Finnova's new agentic AI services, combining automation with human-in-the-loop oversight. This approach resulted in measurable impacts including a projected 50% increase in operational efficiency, 40% fewer compliance errors, and increased customer satisfaction, allowing relationship managers to focus on advising clients. Vendor Camunda provided the flexible architecture needed to unify and orchestrate these complex, AI-powered workflows.

Finnova