Case Study: Delen Private Bank achieves greater efficiency and regulatory flexibility with Camunda process orchestration

Delen Private Bank NV boosts settlements efficiency with Camunda, freeing a 2–3-person team for higher-value work

Delen Private Bank NV, a private bank specializing in wealth management, faced challenges due to its aging COBOL-based legacy technology. This system made it difficult to adapt to regulatory changes, transfer knowledge, and maintain consistent workflows across its international branches. To address these limitations, the bank sought a solution from Camunda to increase efficiency through process orchestration.

By implementing Camunda Platform, Delen Private Bank migrated to a services architecture that automated key workflows. A major success was the automation of the settlements process, which reduced manual work and freed a team of 2-3 employees to focus on exceptions. Camunda provided greater flexibility for regulatory changes, improved IT and human resource allocation, and ensured alignment across all bank branches, resulting in significant efficiency gains across the organization.

Delen Private Bank NV