Case Study: Danica accelerates pension onboarding with Camunda

Danica cuts pension onboarding from 2-3 months to 1 day with Camunda

Danica, a pension and insurance provider, faced a lengthy and manual customer onboarding process that took over two to three months, with severe bottlenecks during seasonal demand spikes. Legacy complexities and undocumented business rules worsened delays. To address this, Danica partnered with vendor Camunda, using Camunda Platform, to rebuild and automate its workflows.

The solution, an initiative called “Agreements on Time,” used Camunda as the backbone to orchestrate a new straight-through processing workflow. This streamlined contract development from months to just one day. Camunda enabled the consolidation of legacy activities, optimized business rules, and provided a future-ready platform, laying the groundwork for further process transformation and potential AI integration.

Danica